“There is no middle ground. The increasing channels will either lift you up or strike you down”
New channels of financial services are proliferating, requiring retail banking to revise their business models towards more automated and personalized services.
New platforms come with their own challenges; hence, innovative strategies need to be created for employing technological advancements, and drawing clients to utilizing the new channels and services.
How we contribute:
- In-depth understanding of attitudes and behaviors related to banking services.
- Optimize services offered to resonate with consumer needs.
- Identify strategies for retail bank in serving their clients